Terms of Service

Last updated July 22, 2026.

Calls, Texts, and Email

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Booking & Payments

Tidy + Bright Cleaning Co. provides flat-rate cleaning quotes based on the information you share about your home and requested service. Final pricing and eligibility for recurring-service offers may be confirmed by phone before service is scheduled.

Payment terms will be provided during booking or invoicing. You agree to pay all charges for services requested and completed, including applicable fees, taxes, add-ons, cancellations, lockouts, or other agreed charges.

First-Time Booking Deposit

To reserve a first cleaning appointment, new clients pay a $50 booking deposit when scheduling. The deposit is applied toward the total cost of the scheduled cleaning.

If a first-time client cancels or reschedules with at least 48 hours’ notice, the $50 remains on their account as credit toward a future cleaning. This helps us fairly protect the time our cleaning team reserved for the appointment. The credit is not refundable to the original payment method.

If a first-time client cancels or reschedules with less than 48 hours’ notice, or we cannot access the home at the scheduled appointment time, we retain the $50 deposit to help cover cleaner time, travel, and scheduling.

For a first-time appointment, the $50 deposit is the only cancellation or lockout charge. Do not charge an additional cancellation, lockout, or same-day cancellation fee.

Existing and recurring clients are not required to pay this booking deposit.

Cancellation & Lockout Policy

The standard cancellation and lockout fees below apply only to clients who have not paid a First-Time Booking Deposit.

First-time clients who paid the $50 booking deposit are covered by the First-Time Booking Deposit policy above, and will not be charged an additional cancellation or lockout fee.

Keep at least 48 hours’ notice for cancellations or rescheduling whenever possible. For clients without a first-time deposit, late cancellations, same-day changes, lockouts, or appointments where the home is not serviceable may be subject to the standard fees shown during booking.

Satisfaction guarantee

If something is not right, contact us within 24 hours of the cleaning and we will work with you to make it right.